*Position is remote, but residency within the Mid Atlantic, Southeast, New England Region’s within the United States is preferred.

  

 SERVPRO Team Wall, SERVPRO’s former Franchise of the Year, is seeking a new Large Loss Director. 
 

Who are we? Feel free to check us out: 

https://www.instagram.com/servproteamwall/?hl=en

Our Franchise is seeking someone who thrives in a fast-paced environment, enjoys the challenge of pursuing new business ventures, enjoys meeting new people, has excellent leadership skills and is passionate about delivering exceptional results. Join us as we embark on exciting opportunities and steer the course for our company's ongoing success. 

 

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow.

 

The Large Loss Director is responsible for managing a wide range of functions necessary to obtain and successfully execute mitigation projects. They are responsible for ensuring a high quality of service and communication in all dealings with customers, clients, subcontractors, and resource providers. Travel is mandatory in this position and will be dictated by client requests.  The ideal candidate will have experience facilitating the production of complex jobs and have a thorough understanding of the insurance industry.  Additionally, the candidate will have the ability to build relationships with stakeholders to develop a future working relationship and lead a team.
 

 

·       Uses loss details (e.g., type of loss, occupancy type, approximate square footage affected) to coordinate the mobilization of resources. Contact both internal and external resources and ensure they are on standby.

·       Actively pursues networking opportunities to expand the viable commercial customer base and nurtures relationships for continuous growth.

·       Earn the customers’ trust and confidence.

·       Pursues potential networking leads and builds relationships.

·       Conduct walk-throughs and understand customer concerns focusing on safety, business interruption concerns, customer concerns, and stabilization and emergency service needs.

·       Established a safety, stabilization, business interruption, and emergency services plan to review with the customer, explaining the first 48 to 72 hours of services.

·       Responsible for daily communication with the customer and key stakeholders, as well as beginning the ramp-up of services (i.e., mobilizing the management team, labor, subcontractors, resources, and vendors)

·       Ensure all work and time is accounted for from the very beginning of the project.

·       Develop and communicate the full scope of services for the entire site.

·       Create and finalize timelines, the project organizational chart, projected milestones, and define the detailed project tasks and work orders.

·       Conduct all project planning meetings with the appropriate staff to review the scope of services and what resource types and quantities are expected to be needed.

·       Ensure the operations of the project are completed, documented, and communicated timely to all parties. This includes the client, the project team, and all stakeholders on the project.

·       Ensure all paperwork and documentation is submitted daily.

·       Define all work orders for everyone on site based on the progress achieved, customer communications, and task completed.

·       Perform routine walk throughs and communicate findings to correct issues or address observations. Conduct daily review (end-of-day meeting) with the APM, TS, PCA, and HSO regarding project management, project accounting, health and safety, and resource coordination.

 

 

Must possess the knowledge, skills, and abilities needed to successfully fulfill the major duties and responsibilities above. Some key requirements to fulfill the position may include, but not be limited to:

 

·       Demonstrated ability to manage and work with other people.

·       Proven leadership abilities.

·       Ability to build and maintain relationships.

·       Advanced problem-solving skills including proper handling of complex scheduling issues, demanding customer requests, and critical conflict resolution.

·       Excellent presentation skills which may include detailed presentation/update of project progress and issues to upper management, as well as communication as work activities to assigned supervisors.

·       Detail oriented with an emphasis on project management.

·       Exceptional organizational skills to ensure proper workforce utilization, documentation completion, and overall time management.

 

·              Vary depending on location and type of job.

·              Ability to travel locally and out of state when necessary. 

 

·       Previous job site management experience

·       Superb customer service track record

·       Excellent written and oral communication

·       Experience in restoration and/or construction preferred
 
 

Flexible work from home options available.

This is a remote position.